Technical Troubleshooting FAQs
-
Why did I receive an invoice from CloseKnit?
You’re receiving an invoice for services provided by CloseKnit or one of our trusted partners: AbleTo, Array, or Culina.
If you would like more information as to what services you are being billed for, please reach out to us at CKBilling@closeknithealth.com.
-
Why am I getting an invoice from CloseKnit if I saw a provider with another company (Array, AbleTo, Culina)?
CloseKnit partners with Array, AbleTo, and Culina to deliver care and manages billing for these services. If you receive a bill directly from a partner instead of us, please contact CloseKnit right away at CKBilling@closeknithealth.com.
-
Why am I getting this invoice months after my appointment(s)?
You may have received a delayed invoice. Here is why:
- We recently transitioned to a new billing system, which caused delays.
- Insurance processing or documentation review may have extended timelines.
- Finalizing reviews and coding with providers may have impacted timelines.
-
Can I see and pay my invoice through the app?
Yes! Log in to the CloseKnit app or web portal and go to your Health Wallet to view and pay your invoices.
-
Will you provide a receipt for payment?
Yes, your receipt will be available for download upon payment. If you have any questions about your receipt, you can reach out to CKBilling@closeknithealth.com for assistance.
-
I’m having issues paying my bill, what can I do?
We understand that medical expenses can be a burden on you financially and are here to support you. Please reach out to CKBilling@closeknithealth.com to discuss payment options.
-
Are there payment plans available?
Yes. If you’d like to set up a payment plan, please contact our Customer Service team for assistance at CKBilling@closeknithealth.com.
-
What is Stripe?
Stripe is the payment processor we use for billing and payments. You can make your payment using the link provided in the email or by signing in to CloseKnit and viewing your bills.
-
What address will invoices come from?
Invoices will be sent from invoice+statements@closeknithealth.com
The reply-to is CKBilling@closeknithealth.com
-
Will you charge me if my visit had a technical issue and I was not able to complete it?
If your appointment was not completed due to these issues and you received a bill, please reach out to CKBilling@closeknithealth.com for assistance.
-
Doesn’t my health insurance cover this?
Health insurance coverage does vary by plan. While some services may be fully covered, others may require a copay, coinsurance, or meeting a deductible. For the most accurate information about coverage and patient responsibility, please contact your insurance provider directly. Their contact information can be found on the back of your insurance card or through their member portal.
Your healthcare anywhere team on one convenient app
Available in the App Store and Google Play
Get the app today
