FREQUENTLY ASKED QUESTIONS
Answers to your questions
We’ve collected answers to some commonly asked questions. If you don’t see what you’re looking for, contact us.
What is CloseKnit?
CloseKnit is a different kind of primary care practice. Instead of going to a doctor’s office, your “visit” is done through an easy-to-use app—anytime, anywhere, 24/7/365.
Why was CloseKnit created?
We believe you deserve high-quality, compassionate care that’s entirely designed around you and your health needs.
What does CloseKnit offer?
CloseKnit offers comprehensive patient care services that address the needs of the whole person.
Our primary care services include:
- Well care
- Preventive and urgent care
- Behavioral health and mental health support (therapy, medication)
- Lifestyle support
- Chronic condition prevention and management
- Medication management
- Care coordination (ongoing assistance with various care activities like arranging appointments with specialists, refilling prescriptions and more)
- Education and enrollment support
- Appointment scheduling, insurance navigation and billing issues
Where do I download the CloseKnit app?
Apple’s App Store or Google Play.
I'm having technical difficulties with accessing and/or utilizing the app. How can I get help?
Please contact CloseKnit's Technical Support team at 866-233-MYCK, Option 2 or email techsupport@closeknithealth.com. A member of our team will be delighted to assist you.
Ok, now that I’m registered, what’s next?
First, welcome! Second, you can start accessing care immediately.
Is there a cost associated with registering?
No. Registration is free.
Who can register? And are there any eligibility requirements?
If you are 18 years of age or older and enrolled in a CareFirst employer-sponsored plan, you’re eligible to register.
How will you check that I’m a member of CareFirst?
Like at any doctor’s visit, we’ll ask for your member ID card to confirm coverage.
Is CloseKnit open to members of any other health plans besides CareFirst?
No, CloseKnit is for members who are 18 years of age or older and enrolled in a CareFirst employer-sponsored health plan.
What if I don’t have insurance?
Unfortunately, you must have CareFirst health coverage to register.
Is CloseKnit for kids too?
CloseKnit is for adults 18 and older. However, we are always available to help parents find a pediatrician for their children.
What do I do when I need to see someone?
Easy—just open the app and tell us what’s going on. We’re here for you, 24/7/365, with immediate availability for appointments.
Will I have to choose a primary care provider?
With CloseKnit, you don’t choose a doctor. You get a dedicated care team that works together to meet your every care need.
What if I already have a primary care provider (PCP)?
If you have a PCP you like, stay right where you are! Just keep us in mind if your relationship should ever fall short of your needs, it would be our privilege to serve you.
How does CloseKnit provide care?
We treat most illnesses virtually. However, if you need in-person or specialty care, we will refer you to a local provider specializing in the specific area you need, such as heart health, joint care, etc.
How will my vitals be taken?
Based on your preference, we can:
- Send medical exam devices to your home,
- Send a clinician to your home, or
- Guide you to an in-person or pop-up location.
What if I need lab work?
Based on your preference, we can:
- Arrange for you to have lab work done at a facility,
- Send a clinician to your home, or
- Send a fingerstick kit to your home.
Will I be able to get prescriptions written/refilled at my preferred pharmacy?
Yes. We can help you order, refill, transition to mail order, find coupons and more.
How do I pay for CloseKnit services?
You’ll use your traditional health coverage to pay for services, just like you do at other medical providers.
How are payments handled?
We bill your insurance company and collect any payments at the time of service if required. Payments can be made with a credit or debit card, including HSA cards if applicable.
How do I know my information is safe and secure?
We take the security of your information very seriously at CloseKnit. That’s why we comply with all standards required by law, including HIPAA, HITECH, security protocols and safeguarding information using proper protections.
Why choose CloseKnit over urgent care?
With CloseKnit, you won’t have to wait for the “next available” doctor. Here, you’ll work with a dedicated care team that understands your medical history and is invested in your results. They’ll check up, follow up, and keep up with your every care need.
Why choose CloseKnit over other telehealth providers?
Most telehealth/telemedicine visits are urgent-needs focused, addressing issues that are typically “one and done.” CloseKnit, however, builds a long-term relationship between you and your care team. Your team will provide a breadth of care services, including integrated mental health support, insurance navigation and more. You can call us for anything related to your health care, and we’ll be there to help you.
What if I’m unhappy with your service?
Please tell us. We will work to make it right.
Can I leave CloseKnit at any time?
Yes. If we’re not a good fit, we’ll help you find a provider who is. After all, this isn’t about us—it’s about you.