Answers to your questions

We offer urgent care services for patients ages 2-17 years of age, who are covered dependents under their parents or guardians CareFirst BlueCross Blue Shield medical benefit plan. 

Virtual pediatric urgent care can address a wide range of non-emergency conditions, including minor illnesses such as cold and flu symptoms, rashes, earaches, sore throat, minor injuries, and allergies.
However, severe, or life-threatening conditions may require in-person care or immediate attention at an emergency department. 

You will need a stable internet connection, a government issued state ID such as a driver’s license, and a comfortable and quiet place to complete your video visit with your provider. If you are joining the visit as a parent or legal guardian, please make sure to also have your child’s photo ID. 

You can access CloseKnit Urgent Care services through the CloseKnit app or at portal.closeknit.com.  

To ensure you are seen by a provider quickly, you will be routed to the first available provider.  

The Provider conducting the urgent care appointments relies on a combination of medical history, symptoms described by the patient and/or parent or guardian, and visual cues from the video call. They may ask questions, examine specific areas if possible, and provide recommendations for treatment based on the information gathered. 

In most cases, the Provider can prescribe medications if necessary. They will electronically send the prescription to the pharmacy you selected during registration.  

If the Provider determines that the condition requires in-person care or further evaluation, they will provide guidance on the appropriate next steps. This may involve visiting an urgent care facility, primary care physician, or emergency department, depending on the severity and urgency of the situation. 

Patients can see a provider 24/7.

The cost of an urgent care visit varies based on your medical benefits plan. 

We will bill your insurance company for your visit and if you have any cost sharing, such as a co-pay, we will charge your credit card or health savings account. Payments can be made with a credit or debit card, including HSA cards if applicable. Depending on your visit type, you may be charged at the time of your visit or after your visit.

Your Provider can create a work or school excuse note, which can be sent with the post-visit summary. Just make sure to ask your Provider for a work or school excuse note during the visit.  

Only individuals located in the 50 states and Washington, D.C. can use the CloseKnit Virtual Urgent Care service.  It is not available to individuals outside of the United States.  

Please reach out to hello@closeknithealth.com and we will make sure to provide you with the answers you need.