FREQUENTLY ASKED QUESTIONS ABOUT CLOSEKNIT URGENT CARE
Answers to your questions
We’ve collected answers to some commonly asked questions. If you don’t see what you’re looking for, contact us.
What is CloseKnit virtual urgent care?
When you need immediate care, CloseKnit offers access to quality providers who can diagnose, treat and prescribe medication (if needed) – all from the comfort of your home.
How can I access CloseKnit urgent care services?
You can access CloseKnit urgent care services through the CloseKnit app.
What kind of care can I get from the CloseKnit urgent care service?
We offer urgent care services for adults ages 18-80 who are covered dependents under their parents or guardians CareFirst BlueCross BlueShield medical benefit plan.
We treat a wide-range of common illnesses, symptoms and health concerns including:
- Cold and flu
- Cough and sore throat
- Skin concerns such as rashes, and bites
- Allergies
- Migraine and headaches
This service is not suitable for emergencies or complex medical issues. If you have an emergency and need immediate help, please call 911.
How much does the virtual urgent care visit cost?
The cost of a virtual care visit depends on your health benefit coverage. For more information on your specific costs, login into your CareFirst BlueCross BlueShield member account at https://member.carefirst.com/members/home.page or call the CareFirst Member Services team. The number is listed on the back of your CareFirst insurance ID card.
How do I make an appointment to see a provider for an urgent care visit?
To make an appointment, log in to the CloseKnit app and then select Urgent Care to schedule your visit.
Can I choose which care provider I want to see?
To ensure you are seen by a provider quickly, you will be routed to the first available provider.
What should I have ready for my urgent care visit?
You will need a stable internet connection, a government issued state ID such as a driver’s license, and a comfortable and quiet place to complete your video visit with your provider.
If you are joining the visit as a parent, please make sure to have your child’s photo ID available.
Can I get a prescription during my urgent care visit?
Yes, if needed, our providers can prescribe medication. The prescription will be sent to your preferred pharmacy.
How do I pay for my urgent care visit?
We will bill your insurance company for your visit and if you have any cost sharing such as a co-pay, we will charge your credit card or health savings account before your visit.
Are my urgent care visits private and secure?
Yes, we use secure technology to protect your privacy and follow all HIPAA guidelines to ensure your information is safe.
Can I use the virtual urgent care service if I am outside the United States?
Only individuals located in the 50 states and Washington, D.C. can use the CloseKnit virtual urgent care service. It is not available to individuals outside of the United States.
What devices can I use for my virtual urgent care visit?
You can use your smartphone or tablet.
What do I do if I have technical problems during my virtual urgent care visit?
If you have technical issues during your visit, contact our support team at 866-233-6925, option 2.
How do I cancel or change my urgent care appointment?
Urgent care visits are on demand, and you will be connected to your provider within minutes of scheduling so your visit cannot be changed or cancelled.
Can I get a virtual urgent care visit for an emergency?
Our virtual care service is not suitable for emergencies. If you have a medical emergency, please call 911 or go to your nearest emergency room.
How long does a virtual urgent care visit usually take?
Depending on your needs, a virtual care visit typically lasts about 15-30 minutes.
How can I give feedback about my virtual care visit?
Patient Satisfaction Surveys are regularly sent to patients via email to ensure CloseKnit is continuously monitoring, and improving the experience for our patients. You can also always reach out to hello@closeknithealth.com with any specific thoughts or feedback you have about your experience with CloseKnit ahead of the Patient Satisfaction Survey.
Is there a charge if I do not attend my urgent care visit?
Yes, you will get charged for your visit using your payment method on file.