Answers to your questions

When you need immediate care, CloseKnit offers access to quality providers who can diagnose, treat, and prescribe medication (if needed) – all from the comfort of your home. 

You can access CloseKnit urgent care services through the CloseKnit app or directly from closeknithealth.com.

We offer urgent care services for adults and children ages 2-80 who are covered dependents under their parents or guardians CareFirst BlueCross BlueShield medical benefit plan. 

We treat a wide-range of common illnesses, symptoms and health concerns including:

• Cold and flu
• Cough and sore throat
• Skin concerns such as rashes, and bites
• Allergies
• Migraine and headaches 

This service is not suitable for emergencies or complex medical issues. If you have an emergency and need immediate help, please call 911.   

The cost of a virtual care visit depends on your health benefit coverage. For more information on your specific costs, login into your CareFirst BlueCross BlueShield member account at https://member.carefirst.com/members/home.page or call the CareFirst Member Services team. The number is listed on the back of your CareFirst insurance ID card.  

To see a provider, log in to the CloseKnit app and then select Urgent Care to start your visit. You can also start your visit by visiting closeknithealth.com. 

To ensure you are seen by a provider quickly, you will be routed to the first available provider.  

You will need a stable internet connection, a government issued state ID such as a driver’s license, and a comfortable and quiet place to complete your video visit with your provider.  

If you are joining the visit as a parent, please make sure to have your child’s photo ID available. 

Yes, if needed, our providers can prescribe medication. The prescription will be sent to your preferred pharmacy.

We will bill your insurance company for your visit and if you have any cost sharing such as a co-pay, we will charge your credit card or health savings account before your visit.     

Yes, we use secure technology to protect your privacy and follow all HIPAA guidelines to ensure your information is safe. 

Only individuals located in the 50 states and Washington, D.C. can use the CloseKnit virtual urgent care service.  It is not available to individuals outside of the United States.  

You can use your smartphone, tablet, or any computer with a camera for your virtual visit.  

If you have technical issues during your visit, contact our support team at 866-233-6925, option 2.

Urgent care visits are on demand, and you will be connected to your provider within minutes of scheduling so your visit cannot be changed or cancelled. 

Our virtual care service is not suitable for emergencies. If you have a medical emergency, please call 911 or go to your nearest emergency room. 

Depending on your needs, a virtual care visit typically lasts about 15-30 minutes.  

Patient Satisfaction Surveys are regularly sent to patients via email to ensure CloseKnit is continuously monitoring, and improving the experience for our patients.  You can also always reach out to hello@closeknithealth.com with any specific thoughts or feedback you have about your experience with CloseKnit ahead of the Patient Satisfaction Survey. 

Yes, you will get charged for your visit using your payment method on file.